Migrate Rackspace Email to Office 365 – Solution for Rackspace Outage
Summary: On December 2, 2022, Cloud company Rackspace suffered a tragic outage across the globe that forced it to shut down most of its hosted exchange services. This article will share with you all the current updates about Rackspace’s Hosted Exchange service, and the solution provided to them to migrate Rackspace email to Office 365.
Live Updates on Hosted Microsoft Exchange Service by Rackspace
Rackspace’s server went down early in the morning of December 2, 2022, earlier it was addressed as a login error, but the company later identified this as a cybersecurity incident.
Rackspace did not officially announce whether this is ransomware or another type of cyber attack, and it is also unclear whether this cyber incident led to a breach of customer data or other information.
Here is the official statement given by Rackspace Technology
“The impact of the cyberattack is limited to a small fraction of our Hosted Exchange platform. We are taking the necessary actions to overcome and to protect our environments.” ~ Said by Company
Rackspace System Status on December 06-12-2022
Rackspace also includes in its statement that until the issue is resolved, users can migrate Rackspace email to Office 365. To check the live status of the system outage, users can visit the link mentioned below:
- Check Live Update of Rackspace Services: System Status
Migrating from Rackspace Hosted Exchange to Office 365 – Company Support
According to the latest updates, they are serving a long 654 hours of email service. The Rackspace official website offered the exact number of outages, but no news blog or other article is dealing with this information.
The company recommends to migrate from Rackspace hosted exchange to Office 365 until the issue has been resolved completely. Many customers connected to their support team, but they are unable to get a satisfactory response.
Here is a tweet from an affected customer about the issues & customer support:
However, Rackspace publishes some articles about the procedure to migrate Rackspace email to Office 365. Let’s check out the solution provided by the company to migrate from Rackspace exchange to Office 365.
Migrate Rackspace Exchange to Office 365 with Microsoft E1 Licence
If your hosted exchange server is affected or inaccessible, Rackspace Technology offers you a free Microsoft E1 license to migrate from Rackspace hosted exchange to Office 365. Yet, the migration process is complicated, but let us simplify the procedure to migrate Rackspace to Microsoft 365 account.
Rackspace provides complete documentation on how to set up email forwarding for Rackspace to Office 365. Users can visit the link to set up Office 365 account using the control panel.
Well, if you are a subscribed user of Rackspace Archive Service, users can download or retrieve Rackspace emails in PST format. Once the email is downloaded, users can easily import the PST file to Microsoft 365 using Azure or Drive Shipping methods.
Follow the documentation to migrate Rackspace email to Office 365 (archive service enable users)
- Sign in to Archive Manager
- Create an Archive Search in Criteria Section
- Now, download mailbox data in PST format.
Users fill find all details steps here – https://docs.rackspace.com/
4n6 Solution Migrate Rackspace Exchange to Office 365
4n6 Software is extending its support for all Rackspace victims affected by Rackspace outage and provides a reliable solution to migrate Rackspace email to Office 365 account in batches.
When the Exchange Server fails or is unable to re-connect with the server, the data file becomes inaccessible. However, if you have configured an account with the hosted exchange, then a local copy of the email message will be stored in OST format in your system.
The OST file is a replica of the Exchange server and includes entire mailbox data, but there is another challenge users will face because once the OST file becomes accessible, then there is no manual way to import OST to Office 365 account.
Well, users can use 4n6 OST to PST Converter a smart application that let users directly migrate from Rackspace exchange to Office 365 with all data fields. Users can download this software on all editions of Windows OS. Click on the download button below to install the trial version of the software.
How Do I Migrate from Rackspace Hosted Exchange to Office 365?
Download, and Install the software to perform Rackspace to Office 365 migration.
- Launch Toolkit, and click on the “Open >> Choose Files from a Folder” option.
- Next, browse and upload the Exchange OST file to the software panel.
- Afterward, the software will scan and list all the files in the toolkit’s dashboard, where you can preview the entire data with all attributes.
- Next, users have to click on the “Export” button and select “Office 365” from the list.
- Fill out the necessary fields, and apply the data filters to sort the data as per requirement.
- Lastly, users have to click on the “Save” button to migrate Rackspace email to Office 365.
That’s all for the automated solution to migrate from Rackspace hosted exchange to Office 365 account.
So There You Have It
Rackspace Cyberattack may lead to the breach of user data, there is no current announcement from the company’s executive. Rackspace Technology Customer Support Service is not actively helping affected users access their email data.
Well, they have released some alternative methods to migrate Rackspace email to Office 365, but they are quite complex and complicated. If you have set up an account with the Exchange server, then users will get an OST file in the local storage. Users can easily import the Outlook OST file to multiple platforms using the 4n6 Rackspace to Office 365 backup tool.